A British couple say their romantic honeymoon turned into a 'nightmare' holiday with 'filthy' rooms and a bizarre one-cup rule for all guests.
Magdalena Brylinska-Beaton, 36, and her husband Andrew Beaton, 37, were looking forward to their delayed break abroad after getting married during the pandemic.
The couple opted for a two-star budget break in Majorca, booked through loveholidays, and spent several days searching for a cheap beach holiday before choosing the Sun Club El Dorado.
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The hotel had mixed reviews and was described as basic, but Magdalena says "that wasn't a problem for us provided that it's clean, because we wanted to go out and explore anyway".
Unfortunately, there were warning signs from the moment they touched down.
"We went up to the transfer desk and the driver asked where we were staying," Magdalena explained. "He said 'Oh Sun Club El Dorado' and then started laughing. That was the first thing I should have picked up on."
At check-in, the couple were handed two brightly-coloured plastic cups and told to present these at the bar when they wanted to order a drink.
Magdalena said: "The first night I went to the bar and asked for a sangria and the guy says, 'Where is your cup? You must have been given cups at arrival?' I was like, 'You have got to be joking me'. They expected us to use the same cups for the coffee the next morning – it was the weirdest thing.
"We were supposed to use it for our alcohol, our tea, juice, coke, sprite, whatever, everything was poured in the same cup. They weren't even washed properly, I had to wash them myself using my own shower gel."
Unfortunately, that was the least of their worries.
When they arrived in their room, they were shocked to find it in a horrific state.
"I opened the door and thought, 'oh wow'," she said. "The bathroom was absolutely disgusting – just filthy."
She called reception to complain, but when nobody had turned up by noon the next day, she decided to clean it herself, buying bleach, sanitary wipes and anti-bacterial gel.
She added: "I cleaned the shower and black stains in the bathroom but left the floor, because it's not really my job. When someone finally came, he pulled a handful of black hair out of the shower and threw it in my bathroom bin."
Magdalena said she tried contacting loveholidays after three days to see whether they could be moved to a new bungalow but "nothing happened".
Flights home were too expensive, so they searched for a different hotel.
"When we arrived in Palma, I thought I had been let out of the I'm A Celebrity camp," Magdalena said. "We sat in a coffee shop holding an actual coffee cup in our hands.
"This was the point where I couldn't take it anymore and I said to my husband, Andrew, I think the celebrities in the jungle have better conditions than us."
One of the main reasons Magdalena decided to book the hotel was because there appeared to be plenty of outdoor activities such as horse riding, tennis and crazy golf.
But when they went looking for the horses, they were told the animals had been sold in October.
Finally, the couple found an affordable alternative, hotel Tal El Arenal, for £425 for five nights, and packed their bags.
"I went to reception and asked for a refund for the five unused nights but the only thing they gave us back was €11 tourist tax money," she said.
Magdalena said the rest of their holiday was "really good" with "great food" and "normal cups".
A spokesperson for loveholidays said: "We're sorry Magdalena Brylinska-Beaton's experience did not live up to her expectations on this occasion.
"While we always encourage customers to raise any issues with our dedicated in-resort team at the time so we can address them, we've reviewed her case and issued a refund for the days she did not use the hotel."
A spokesperson for the hotel said: "Since Covid, customers' expectations are very high. It's normal for a website to advertise the best photos of a hotel. They have to take into account the value for money and this hotel is one of the cheapest."
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