Britain's Most Luxurious Hotels: James Martin makes appearance
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17th century Cliveden House, with 48 luxury rooms, is now a five-star hotel in Berkshire considered one of the world’s most luxurious country house hotels.
On the Channel 4 show, a former flight attendant and now the main receptionist at Cliveden House explained she is the one in charge to receive all the VIP guests.
That, she explained, can be tricky as not only she needs to greet them but also take care of their bill.
She revealed that many luxury guests, which go “from Russians to lottery winners”, try to avoid paying the expensive service charge after their stay.
Some bills can go up to thousands of pounds for a short stay.
During the show, the receptionist had to reach out to some customers who forgot to pay their beverage bill, which went up to £3,500.
The service charge fee for the drinks bill only was more than £400.
Cliveden House’s receptionist explained that some picky guests try to avoid paying the service charge by complaining about the smallest things.
“I had some guests saying there weren’t happy with the service as the water brand they liked wasn’t available,” she explained.
“And it’s just water!” she said.
Another member of the staff explained: “Guests here are extremely demanding.”
According to the butler, the type of guest at Cliveden House has changed over the years.
Years ago, the hotel was only available to the richest and most exclusive guests, but now it welcomes “from Russians to lottery winners,” the hotel’s butler explained.
“But we treat them all the same,” he assured.
A Very British Country House also showed how Cliveden House hosted an extravagant Anglo-Indian wedding at the beginning of summer.
The expensive wedding reception at the hotel is only available for the very rich.
“It’s like being in Downtown Abbey,” one guest said.
Cliveden House was built in 1660 by the second Duke of Buckingham.
Successive owners sculpted the gardens and landscape creating the most luxurious and magnificent property.
Meghan Markle chose Cliveden House to spend the last night before she tied the knot and became the Duchess of Sussex.
An average room at the hotel costs £2,250 per night.
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